Privacy Policy

User Rights and Data Protection

Users have the right to protection of their personal data. Empower Wiz respects users’ right to information about the collection and processing of their personal data.

By browsing the website empowerwiz.com, users consent to the collection and subsequent processing of their personal data by Empower Wiz, in accordance with the terms and conditions outlined in this Privacy Policy and for the purposes specified therein. Users should carefully read this document and only browse and/or submit information through the website if they agree to the terms.

As the data controller, Empower Wiz determines the purposes and means by which personal data is processed, including all security measures. Empower Wiz ensures that personal data is handled in Portugal in a correct and lawful manner and in accordance with good practices.

We apply the principle of strict necessity when processing data that can identify users, directly or indirectly. Therefore, this website is designed to minimize the use of personal data, ensuring it does not exceed the original purpose for which it was collected and/or processed.

This Privacy Policy aims to provide all necessary information to understand our privacy practices. However, if additional clarifications are needed regarding this Privacy Policy, please contact us via email: contacto@empowerwiz.com.

Data Controller

Empower Wiz is responsible for managing the website and processing the data collected during your navigation, and may use third-party services (subcontractors) who act on behalf of and under the instructions of Empower Wiz, and are also obligated to implement applicable security and organizational measures according to the law.

Collection, Use, and Purposes of Personal Data

During your navigation on the website, Empower Wiz may collect and process the following categories of data for the purposes stated below:

a) If you subscribe to our newsletter with information about Empower Wiz products and services, we will request your email address, which will only be used to send the newsletter through the Mailchimp platform. This includes segmenting the information sent and determining your location (IP address) to provide communication in the website’s language. For registrations associated with subscriptions, we collect your first and last name.

b) When purchasing products from this website, we collect personal data from the purchase form (e.g., name, email address, date of birth, size, address, phone contact, VAT number), solely for the purposes of selling, separating, and shipping the products ordered by you via carriers like CTT, TNT, and UPS.

c) When you enter a delivery address, we collect your personal data to simplify the preparation of your future orders.

d) When you create or share your Wish List, we collect your data to personalize our services for purchasing products on the website.

e) By registering on our website, you agree to receive commercial messages via email through Sendgrid or other equivalent automated electronic means, such as SMS processed by EZ4U SMS – Portugal.

f) We also collect data related to your use of the website for statistical purposes and to improve the user experience, including your IP address, browsing behavior through Hotjar, and other interaction data through Google Analytics and Facebook Pixel.

g) When you contact us through chat and/or WhatsApp, the data collected (name, phone contact) is used solely for purchase support or post-sale inquiries.

h) If you opt to receive automatic notifications when an item is out of stock in your size, we store your email address, size, and item to inform you about new stock via email.

i) If you choose to receive our push notifications with news, offers, and other promotions, we store your IP address, country, and device used. To disable our push notifications, you can adjust your browser settings under Advanced Settings – Privacy – Notifications – and block our site.

If there are any changes to your personal data, please notify us at: contacto@empowerwiz.com.

Unless otherwise stated, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Personal data will only be shared with third parties when necessary to process an order, including:

– Electronic payment services via credit or debit cards through Braintree and/or PayPal platforms

– Payment services via MB and/or Bank Transfer with shared entities such as BPI Bank and Lusopay

– Processing purchased products

– Selecting, packing, and shipping items

– Resolving issues or inquiries related to product sales

– Processing payment for purchased items

– Processing returns of items

Empower Wiz may have access to personal data of third parties disclosed by users of this website, for example, when a user purchases a product to be sent to a friend or when the person paying for the product is different from the recipient.

In all cases involving the disclosure of third-party information, you must obtain their consent before providing their personal data to us and inform them of our Privacy Policy. You will be solely responsible for the disclosure of third-party information and any illegal or incompatible use of such data if consent was not given.

In cases involving the disclosure of sensitive/confidential data to Empower Wiz, you will be solely responsible for any illegal use of that data by third parties.

Please note that, except as provided in the following section, the personal data we request, including email address, address, credit or debit card number, and phone number, is necessary for processing your order and for purchasing products on this website, to fulfill legal obligations and provide services requested through this website.

Refusal to provide some personal data may prevent us from processing your order for product purchases or providing other services on this website.

Failure to provide your personal data may justify our refusal to process your order for product purchases on this website or to provide services.

The disclosure of your personal data beyond what is necessary to comply with legal or contractual requirements or to provide the services you requested is optional and does not affect the use of this website or its services and product purchases. We will inform you if your personal data is mandatory or optional, marking required fields with an asterisk (*). Failure to fill in optional fields will not result in any penalty.

You may request a copy of your stored data at any time by emailing: contacto@empowerwiz.com.

Disclosure of Personal Data

Your personal data may be disclosed to third parties that provide specific services, such as external entities contracted by Empower Wiz, or those that independently process personal data collected by Empower Wiz in connection with the fulfillment of a contract for purchasing products on this website.

Any disclosure will be made without exceeding the purpose for which your personal data was collected and subsequently processed.

Additionally, your personal data may be disclosed to third parties to:

– Comply with applicable laws

– Respond to judicial and governmental inquiries

– Comply with valid legal processes

– Protect the rights or property of Empower Wiz

In the event of a change in Empower Wiz’s corporate structure, including, but not limited to, incorporation, merger, sale, liquidation, or substantial asset transfer, Empower Wiz may, at its sole discretion, transfer, sell, or assign personal data collected through this website, including personally identifiable information and aggregate information about users, to one or more affiliates or non-affiliates.

In any case, your personal data will not be disclosed to third parties without your information or consent, when required by law, except as provided in this document.

Confidentiality and Security

Empower Wiz, as the website manager, is committed to making the best efforts to ensure the privacy of data collected and/or transmitted online. The security and privacy of collected data are of crucial importance, and Empower Wiz is dedicated to protecting the security of this data. To this end, we use security technologies and procedures to protect collected data against unauthorized access, use, or disclosure. However, it is not possible to eliminate all security risks.

Access to collected data is limited to Empower Wiz employees, subcontractors, and third parties who need access to perform their functions related to providing products and services to users.

Access may also be provided to official authorities if necessary to fulfill Empower Wiz’s legal or contractual obligations, including when required by law or by any judicial or administrative order from a competent authority.

Empower Wiz warns that data collected on the website may, at the time of collection, be transmitted over the network without security measures, risking being seen and used by unauthorized third parties.

Cookies

Empower Wiz uses automatic data collection systems such as cookies. Cookies are small text files stored on a computer by websites visited, constituting automatic procedures for collecting information about user preferences during a visit to a web page. When users revisit the website, these files are automatically activated to configure the website with the preferences recorded during previous visits, allowing faster and more efficient navigation and eliminating the need to repeatedly enter the same information.

Empower Wiz uses cookies on the website empowerwiz.com to provide users with a better browsing experience, simplifying and making the presentation of different website content more efficient.

Most web browsers automatically accept cookies, and users should be able to accept, delete, or reject them through their browser settings. Users can configure their browser to prevent the creation of cookies or to be notified when this occurs. If cookies are not accepted, browsing the website remains possible, although the user experience may be negatively affected.

The information collected and/or stored by cookies used by Empower Wiz is not intended to obtain personal identification of users but is used to optimize services and the website according to user needs and preferences, and to personalize webpage preparation.

Accepting our automatic data collection procedures and the use of cookies is necessary to take advantage of the many features and services offered through this website, including product purchases. If you configure your browser to block or delete cookies, we cannot guarantee access to all features and services offered through this website.

Right to Information, Rectification, or Deletion

You have the right to obtain confirmation from Empower Wiz at any time that your data is being processed, even if not registered on the website, as well as to receive that data in a comprehensible form.

You have the right to be informed by Empower Wiz about the source of the data, the purposes, and means of processing your personal data, the logic underlying electronic data